Join Our Team as a Customer Service Representative at Cyanergy Pty. Ltd.!

𝐂𝐲𝐚𝐧𝐞𝐫𝐠𝐲 𝐏𝐭𝐲. 𝐋𝐢𝐦𝐢𝐭𝐞𝐝 is an Australian-owned and operated business with over 10+ years of experience in the renewable and energy efficiency space. We have built a unique solution and service offering from the ground up.

𝐒𝐚𝐥𝐞𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐏𝐯𝐭. 𝐋𝐢𝐦𝐢𝐭𝐞𝐝 is Cyanergy’s Back Office, Marketing, Sales Office, Customer Support and IT based in Dhaka, Bangladesh

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Responding promptly and efficiently to customer inquiries via phone, email, and live chat.
• Providing product information, resolving issues, helping with online applications and ensuring customer satisfaction.
• Collaborating with Sales & Operation Team to improve processes and enhance the overall customer experience.
• Handling customer complaints and resolve them by working with required teams.
• Accurately document all customer interactions and transactions in the company’s CRM system or database.
• Follow up with customers to ensure satisfaction with products or services, gather feedback, and address any remaining concerns or questions.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

• Fluency in English is essential for this role.
• Excellent communication skills and a customer-centric mindset.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in customer service or a related field is preferred but not required.

𝐀𝐜𝐚𝐝𝐞𝐦𝐢𝐜 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

• Bachelor’s degree in Marketing, English or similar field of study.

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐔𝐬:

• Opportunity to work with a dedicated team in a supportive and inclusive environment.
• Guidance and mentorship from our experienced CSR Manager based in Melbourne.
• Competitive salary with additional commission based on performance.
• Full subsidy on early morning transportation for office commutes.

𝐎𝐭𝐡𝐞𝐫 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧:

Salary Range: 20,000 – 25,000 (Performance-based commission available)

Working hours: 5 AM to 2 PM

Paid casual & sick leave.

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Panthapath. Dhaka – 1205 (𝐖𝐎𝐑𝐊 𝐅𝐑𝐎𝐌 𝐎𝐅𝐅𝐈𝐂𝐄)